Augmenter Solution
Our offshoring & outsourcing solutions are tailored to customer needs—balancing quality, cost and revenue objectives jump-start a virtuous cycle of increased productivity and efficiency in operations, employee satisfaction, improved service quality and higher customer loyalty. Our creative design capabilities along with an analytical approach helps design solutions which positively impact bottom line.
We help our clients reduce support costs and improve service delivery through relevant and compelling solutions. Our solutions are aimed at driving your specific business outcomes focused on achieving sustainable competitive advantage.
DESIGN
- Strategy Design
- Opportunity Assessment & Analysis
- Business Case (Offshore vs. Outsource)
DEVELOP
- Shared Services/ Outsourcing/ Insourcing Approach
- Negotiations & Contracting
DELIVER
- Transition
- Change Management
- Project Management
- Vendor Governance
- Vendor Management
SUSTAIN
- Performance Review
- Satisfaction Review
- Renegotiation Support
- Contract Review Assessment
Benefits of Shared & Outsourcing Services
Cost Competitiveness
understand what drives cost and value, and how to optimize them. Multifunctional shared/outsourced services staff are now focused on both.
Win the Market
High performers are more outward looking and focused on the market and growth
Operational Agility
Multifunctional shared service units are key to optimization and delivering that agility.
Stakeholder Confidence
protect performance by engaging more with stakeholders and unleashing their talent.
